Dubbing

We produce over 30,000 hours of dubbing every year. In time, on time, every time.

SUBTITLING

We employ over 500+ in-house staff, across our 24 global offices and work with over 4,000 language translators subtitling into more than 80 languages.

ACCESS

We are experts in providing video description and subtitles for the deaf and hard of hearing (SDH). With over 20 years' experience in access services.

MULTIMEDIA LOCALIZATION

Our specialized multimedia localization team are on hand to manage your corporate, training and e-learning content.

OTT Client Manager

Due to rapid growth, we have an opening a for self-driven and highly organized OTT Client Manager at our office in Chiswick, West London. The OTT Client Manager retains and grows client relationships and orchestrates the production lifecycle. The vacancies will suit candidates with strong project management experience.

MAIN FUNCTIONS

  • Operate as the main point of contact for any matters of subtitling, dubbing and/or access services requirements specific to your account(s).
  • Build and maintain strong, long-lasting client relationships.
  • Develop a trusted advisor relationship with key client stakeholders.
  • Ensure that all relevant assets are delivered in a timely manner to internal and external stakeholders in accordance with our Service Agreement.
  • Deliver an excellent level of service.
  • Communicate clearly the nature and progress of monthly initiatives to internal and external stakeholders.
  • Maintain and update the BTI Studios asset management system and archives.
  • Assist with exceptional requests or issue escalations as needed.
  • Ensure the timely and successful delivery of the client’s requirements within the terms of our Service Agreement.
  • Oversee and ensure accurate billing in accordance with the terms of our Service Agreement.
  • Provide revenue/cost information and forecasts in a timely manner at the end of each month.
  • Keep Directors of Senior Management abreast of all client activity, communication and developments.
  • Identify and communicate customers’ needs and new business opportunities.
  • Support new business efforts by preparing cost estimates.

PERSON SPECIFICATION

  • Minimum 2 years’ experience of professional dealings with clients and/or suppliers within the media or localization industries.
  • Familiarity with subtitling and/or dubbing systems.
  • Proven project management expertise, including handling costs and pricing.
  • First-rate communication and problem-solving skills.
  • Self-motivated, proactive and able to work independently, with the confidence to ask for support where required.
  • Capacity to collaborate effectively with different cultures on a daily basis.
  • Able to work under pressure and with an ability to clearly and accurately plan, record and summarise project information.
If you have the skills & experience described above and you would like to know more about this opportunity, please apply by clicking “Apply for this job” on the top right with a cover letter written in your nominated target language, and your CV.